At Hobsons Bay Libraries we are committed to:
- Providing polite and friendly service;
- Listening to you and responding to your needs in a timely manner;
- Treating you with respect and courtesy;
- Being open, honest and accountable;
- Valuing your feedback as a way of improving our service standards;
- Catering for our diverse community by providing accessible and inclusive services;
- Encouraging sustainable partnerships; and
- Protecting your privacy and treating your personal information confidentially.
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