Library branches re-opening!

COVID-19 community update

To our valued Hobsons Bay Libraries community,

We are pleased to announce that all Hobsons Bay Libraries branches will reopen from Friday 11 June, returning to regular opening hours. The Creative Tech Hub will reopen from Saturday 12 June. Find the opening hours for your nearest branch here

Each branch will have a limit on the number of visitors allowed into the library at a time. We ask that you keep your visits short to reduce waiting times, and to please be patient if there is a queue for entry. Public PCs will be available for a maximum of two hours per day. Printing and copying services will also resume.

Unfortunately, we are unable to resume in-person events just yet. Where possible, programs and events will continue to run online, including our Winter School Holiday program. Please check the What's On page for more information.

When visiting our branches we ask that all visitors follow the current health advice. Please remember to:

Our eLibrary collection remains available 24/7 for your enjoyment while we are closed. Please note that you will need your Hobsons Bay Libraries membership number and PIN to access the eLibrary. Can't remember your PIN? You can reset it via the online catalogue. Just click on 'Log in' and then, 'Forgot my PIN'.

You can keep in touch through our website and social media channels. To follow us on Facebook, click here.

For an update of other Council services including customer service, community centres, the Visitor Information Centre, Meals on Wheels services, Maternal and Child Health, youth counselling and more, please visit the Hobsons Bay City Council website.

 

Library services during COVID-19 - FAQs

Now that the branches are open, can I still use your Click and Collect service?

No, now that we are open our Click and Collect service will cease. You can now enter our branches to browse our collection and collect any items you have on hold.

I have forgotten my library PIN. How can I reset it?

You can reset your PIN by visiting the online catalogue. Simply click on ‘Login’ and ‘Forgot my PIN’.

Reset my PIN Log In

Reset my PIN Forgot my PIN

 

You can also reset your PIN over the phone by calling us on 1300 462 542 from 9am to 5pm, Monday to Friday. Please note that you will need to provide your Hobsons Bay Libraries membership number so that we can access your account. For your security, we may also ask you to confirm some details including your name and address or date of birth.

Can I return my library items?

Library return chutes are open 24/7 at all Hobsons Bay Libraries branches, so if you live within 25kms of one of our branches, feel free to drop off your items at any time.

 

What will happen to library events and programs?

Wherever possible, library events and programs will continue to run online. This includes our weekly Baby Bounce and Storytime sessions, which will be moving to a live format over Zoom. Other events may need to be cancelled or postponed until our libraries can safely reopen.

If you have already registered for any upcoming in-person events, library staff will contact you directly by phone or email with more information regarding changes.

For information about specific events, please visit the What’s On calendar.

I need to print or copy a document. Can I still come to the library?

Yes! Now that we have reopened we are able to offer printing or copying services as normal.

Can I still book a meeting room at the library?

Our meeting rooms are currently unavailable. To enquire about any future meeting room bookings, please contact us on 1300 462 542 from 9am to 5pm, Monday to Friday.

I have another question. How can I speak to a Library staff member?

if you are unable to make it into a branch and would like to speak with us our library staff are available to assist you from 9am to 5pm, Monday to Friday. You can contact us by phone on 1300 462 542. You can also get in touch via email This email address is being protected from spambots. You need JavaScript enabled to view it. or through our Facebook, Instagram and Twitter pages.

Please have your library membership number handy when calling.

 

 

 

Translated Resources

Department of Health and Human Services

The Department of Health and Human Services have translated COVID-19 information for people from culturally and linguistically diverse backgrounds, health professionals and industry. Information includes factsheets and promotional materials.

Please visit their website to download translated fact sheets.

SBS resources

SBS has launched the SBS Multilingual Coronavirus Portal, a dedicated online information hub for multicultural communities to easily access accurate and trusted news and information about COVID-19, in their language.

The portal provides one place where the many Australians who speak a language other than English can come to for the latest news and resources across more than 60 languages, produced by SBS Radio and SBS News.

The SBS Multilingual Coronavirus Portal can be accessed at sbs.com.au/coronavirus. The portal highlights key information and updates about COVID-19, including the latest news in English, and visitors can then select one of more than 60 languages to browse coverage produced by SBS in that language.

Last updated 4 June 2021.

> Masks are required to be worn when visiting, in line with current government advice.

> We are required to record the details of all visitors for contact tracing purposes. Upon arrival, please check in with our QR code located at the entry point of each branch. We are using the state government check-in app, Service Victoria, which is available to download for both Android and Apple devices. If you do not have a device which supports QR codes, our concierge staff will be able to sign you in manually. We appreciate your patience if there is a queue for entry.

> Any items needing to be returned must be returned via the returns chutes located outside each entry.  

> Food and drink is prohibited inside our branches, with the exclusion of water which must be in a container with a lid.

> In line with government health advice, we ask that you maintain a 1.5 metre distance from other visitors and staff at all times, maintain good hand hygiene with sanitiser and wipes available inside the library for your convenience and of course, please stay home if you are feeling unwell.